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Introduction to managment The mangment mouvement Decision making skills Communication skills Ethics and social responsability International buisness The basics of planning Strategy and strategic managment Operations man,agment and planning Organizing work Organizing structure Understanding work groups Staffing Developping employees ans managers Motivations: activating and sustaining human Leadership : influencing behavior Managing conflict and stress Manging change and culture Controlling Appraising and rewarding performance Operations control Managment information system

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Ethics and the Law Emerging Legal and Ethical Problems The Judicial Process .Criminal Law .Tort Law The Nature, Characteristics, and Status of Contracts Offer and Acceptance .Mutual Assent and Defective Agreement Contractual Capacity .Consideration .Legality . Form of the Agreement Third Parties in Contract Law . Discharge and Remedies .Sales and Leases of Goods Title and Risk of Loss . Warranties and Product Liability .

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Ethics and the Law Emerging Legal and Ethical Problems The Judicial Process .Criminal Law .Tort Law The Nature, Characteristics, and Status of Contracts Offer and Acceptance .Mutual Assent and Defective Agreement Contractual Capacity .Consideration .Legality . Form of the Agreement Third Parties in Contract Law . Discharge and Remedies .Sales and Leases of Goods Title and Risk of Loss . Warranties and Product Liability .

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Lecture Outlines Chapters 1-41 Answers to Study Guide Chapters 1-41 Casebook Answers Chapters 1-41 Conducting a Mock Trial Uniform Commercial Code

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Introduction to macroecnomics The measuring and structure of the nationanl economy The real economy : employement and investment The asset market, Money and prices Consumption and saving : The present vercus the future Saving, investment, and the real interest rate Saving and investment in the open economy Long-run economic growth Busuness cycles The labor market Classical business cysles analysis : market clearing macroconomics Keynesianism: The macroeconomics of wage and price rigidity Busuness cycles and macroeconomic policy in the open economy Unemployment and inflation Government spending and its financing Financial markets and the macroeconomy

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Contents Part One The Financial System in Perspective The Role of the Financial System in the Economy 3 The Economy and the Financial System, 4 Flows within the Economic System. The Role of Markets in the Economic System. Types of Markets. The Financial Markets and the Financial System: Channel for Savings. Functions Performed by the Financial System and the Financial Markets, 9 Savings Function. Wealth Function. Liquidity Function. Credit Function. Payments Function. Risk Function. Policy Function. Types of Financial Markets within the Financial System, 14 The Money Market versus the Capital Market. Divisions of the Money and Capital Markets. Open versus Negotiated Markets. Primary versus Secondary Markets. Spot versus Futures, Forward, and Option Markets. Factors Tying AU Financial Markets Together. The Dynamic Financial System. The Plan of This Book, 24 Study Questions, 25 Problems, 26 Selected References, 27. Financial Assets, Money, and Financial Transactions 28 2. The Creation of Financial Assets, 29 Characteristics of Financial Assets. Different Kinds of Financial Assets. The Creation Process for Financial Assets. Financial Assets and the Financial System, 34 Lending and Borrowing in the Financial System, 36 Money as a Financial Asset, 39 What Is Money? The Functions of Money. Types of Financial Transactions, 41 Direct Finance. Semidirect Finance. Indirect Finance. Relative Size and Importance of Major Financial Institutions, 45 Classification of Financial Institutions, 47 Portfolio Decisions by Financial Intermediaries and Other Financial Institutions, 47 Disintermediation of Funds, 48 Study Questions, 50 Problems, 50 Selected References, 52. Sources of Information for Financial Decision Making in the Money and Capital Markets 53 3. Stock Prices and Dividend Yields, 58 General Economic and Financial Conditions, National Income Accounts, 69 The Flow of Study Questions, 80 Problems, 81 Selected Debt Security Prices and Yields, 54 Information on Security Issuers, 64 67 Social Accounting Data, 69 Funds Accounts. Summary, 80 References, 82. XL (ontents Fnancial lnstitutions in the Financial System 83 Part Tw A Trend Toward Consolidation The Structure of U.S. Commercial Banking, 86 (onmercial Banks and Money Creation 85 Reserve Corporation. State Banking Commissions. Portfolio Characteristics of Commepois Reserve System. The Comptroller of the Currency. Federal Deposit Insurance Bonks 103 Cash and Due from Banks (Primary Reserves). Security Holdings and Secondary Reserves. Loans. Deposits. Nondeposit Sources of Funds. Equity Capital Reguirements and Excess Reserves. The Creation of Money and Credit. Destruction Revenues and Expenses. Money Creation and Destruction by Banks, 112 of Deposits and Reserves. Implications of Money Creation and Destruction. Summary, 118 Study Questions, 119 Problems, 119 Selected References, 121 Banking. ies. Bank Failures. Brnch Banking. Bank Holding Compan International The 96 Banks, for Federal The Changing Technology. Regulatory Framework Nonbank Thrift lnstitutions: Credit Unions, Savings and Loan Associations, Savings Banks and Money Market Mutual Funds 122 5. Credit Unions, 124 Growth of Credit Unions. Chartering and Regulation. Credit Union Membership. Size of Credit Unions. New Services Offered. Government Regulation of Loans, Investments, and Dividends. A Strong Comnpetitive Force. Funds Are Raised and Allocated. Trends in Revenues and Costs. Possible Remedies Savings and Loan Associations, 130 Origins. Chartering and Regulation. How for the Industry's Problems. Savings Banks, 139 Number and Distribution of Savings Banks. Charters and Regulations. How Funds Are Raised and Allocated. Current Trends and Future Problems. Money Market Funds, 140 Summary, l43 Study Questions, 144 Selected References, 144. 146 Insurance Companies, Pension Funds, and Other Financial Institutions 6. The Insurance Principle. Investments of Life Insurance Companies. Sources of Life Insurance Company Funds. Regulating the Industry. Structure and Growth of the Life Insurance Industry. New Services. Property-Casualty Insurance Companies, 155 Makeup of the Property Casualty Insurance Industry. Changing Risk Patterns in Property-Liability Coverage. Investments by Property-Casualty Companies. Sources of Income. Business Cycles, Inflation, and Competition. Pension Funds, 159 Growth of Pension Funds. Investment Strategies of Pension Funds. Pension Fund Assets. Factors Affecting the Future Growth. of Pension Funds. Finance Companies, 164 Different Finance Companies for Different Purposes. Growth of Finance Companies. Methods of Industry Financing. Recent Changes in the Character of the Finance Company Industry. Investment Companies, 167 The Background of Investment Companies. Regulation of Investment Companies. Tax Status of the Industry. Open-End and Closed-End Investment Companies. Goals and Earnings of Investment Companies. Life Insurance Companies, 147 xix Contents other Financial Institutions, 172 Trends Affecting AII Financial Institution8 Today, 174 Study Questions, 175 Problems, 176 Selected References, 177. Part Three Interest Rates and Security Prices 179 Functions of the Rate of Interest in the Economy, 182 The Classical Theory of Interest Rates, 183 Saving by Households. Saving by Business Firms. Saving by Government. The Demand for Investment Funds. The Eguilibrium Rate of Interest ln the Classical Theory of Interest. Limitations of the Classical Theory of Interest. The Money. The Equilibrium Rate of Interest in Liquidity Preference Theory. Limitations Liquidity Preference Theory, 192 The Demand For Liguidity. The Supply of of the Liquidity Preference Theory. The Loanable Funds Theory, 198 Consumer Demand for Loanable Funds. Business Demand for Loanable Funds. Government Demand for Loanable Funds. Foreign Demand for Loanable Funds. Total Demand for Loanable Funds. The Supply of Loanable Funds. Total Supply of Loanable Funds. The Equilibriumn Rate of Interest in the Loanable Funds Theory. The Rational Expectations Theory, 207 Summary, 209 Study Questions, 210 Interest Rates in the Financial System 181 7. Problems, 210 Selected References, 211. Units of Measurement for Interest Rates and Security Prices, 214 Definition of Interest Rates. Basis Points. Security Prices. Measures of the Rate of Return, or Yield, on a Loan or Security, 216 Coupon Rate. Current Yield. Yield to Maturity, Relationships between Interest Rates and Security Prices 213 217 Holding Period Yield. Calculating Yields to Maturity and Holding-Period Lenders, 227 The Simple-Interest Method, 227 Add-On Rate of Interest. Discount Yields. Yield-Price Relationships, 224 Interest Rates Charged by Institutional Method. Home Mortgage Interest Rate. Annual Percentage Rate (APR). Compound Interest. Summary, 233 Study Questions, 234 Problems, 234 Selected References, 236. 8. Inflation, Yield Curves, and Duration: Their Relationship to Interest Rates and Security Prices 237 9. Inflation and Interest Rates, 238 The Correlation between Inflation and Interest Rates. The Nominal and Real Interest Rates. The Fisher Effect. The Harrod-Keynes Effect of Inflation. Alternative Views on Inflation and Interest Rates. Inflation and Stock Prices, 247 The Maturity of a Loan, 249 The Yield Curve and the Relative Changes in Long-Term Interest Rates. Policy Implications of the Unbiased Expectations Hypothesis. The Role of Expectations in Shaping the Yield Curve. Term Structure of Interest Rates. T'ypes of Yield Curves. The Unbiased Expectations Hypothesis. The Liquidity Premium View of the Yield Curve. The Contents Segmented-Markets or Hedging-Pressure Argument. Policy Implications of t. Theory of the d-Markets Theory. The Preferred Habitat or Composite Yield Segmented- Index of for Security. The Impact Varying Coupon Rates. An Alternative Maturity a Curve. Research Evidence on Yield-Curve Theories. Uses of the Yield Cur Duration: A Different Approach to Maturity, 262 The Price Elasticity of a Dok Security: Duration. Uses of Duration. Summary, 269 Study Question, 271 Problem, 271 Selected References, 272. Marketabilit. Default Risk, Call Privileges, Taxes, and Other Factors Affecting 275 Interest Rates 10. Marketability, 276 Liquidity, 277 Default Risk and Interest Rates, 277 The Security. Anticipated Loss and Default-Risk Premiunms. Factors Influencing Default. Premium for Default Risk. The Expected Rate of Return or Yield on a Risky Risk Premiums. The Rise and Fall of Junk Bonds. A Summary of the Default-Risk Securities. Advantages and Disadvantages of the Call Privilege. The Call Premium Interest-Rate Relationship. Call Privileges, 285 Calculating the Yields on Called and Interest-Rate Expectations. Research Evidence. Effect of Coupon Rates on Call Risk. Taxation of Security Returns, 289 The Tax Treatment of Capital Gains. Treatment of Capital Losses. Tax Exempt Securities. Convertible Securities, 294 The Structure of In terest Rates. Study Questions, 298 Problems, 298 Selected References, 299. Interest Rate Forecasting and Hedging against Interest Rate Risk The Influence of the Business Cycle in Shaping Interest Rates, 302 Relative Movements in Short- and Long-Term Interest Rate and Security Prices over the Business Cycle. Seasonality, 306 Forecasting Interest Rates: Advantages and Problems, 306 Advantages of Rate Forecasting. Problems in Forecasting Interest Rates. Approaches to Modern Interest-Rate Forecasting, 308 Money Supply Approaches. Inflation and the Fisher Effect. Econometric Models. The Flow of Funds Accounts as a Source of Forecasting Information. Following the Forward Calendar of New Security Offerings. Market Expectations and Implied Rate Forecasting. The Consensus Forecast. Interest Rate Risk Hedging Strategies, 317 Duration. Stripped Securities. GAP Management. Financial Futures Contracts. Interest-Rate and Stock Options. Interest Rate Caps and Collars. Interest Rate Insurance. Loan Options. Interest Rate SWAPs. Summary, 326 Study Questions, 327 Problems, 328 Selected References, 330. 301 11. 12. Financial Futures Contracts and Options on Futures 331 The Nature of Futures Trading, 332 General Principles of Hedging, 333 Opening and Closing a Hedge. Why Hedging Can Be Effective. Risk Selection through Hedging. Financial Futures. The Purpose of Trading in Financial Futures. Securities Used in Financial Futures Contracts, 338 U.S. Treasury Bonds and Notes. U.S. Treasury Bills. Eurodollar Time Deposits. Stock and Bond Index XXÍ Contents Futures. Types of Hedging in the Financial Futures Markets, 343 The Long (or Buying) Hedge. The Short (or Selling) Hedge. Cross Hedging. The Mechanics of Futures Trading, 348 Payoff Diagrams for Long and Short Futures Contracts. Option Contracts on Financial Futures, 351 Basic Types of Option Contracts. Option Contracts for Money Market and Capital Market Instruments. Uses of Options on Futures Contracts. Payoff Diagrams for Valuing Options. The Black-Scholes Model for Valuing Options, 358 Traders Active in the Futures and Options Markets, 360 Potential Benefits from the Futures and Options Markets, 362 Summary, 364 Study Questions, 364 Problems. 365 Selected References, 366. Part Four The Money Market 369 371 Characteristics of the Money Market 13. Characteristics of the Money Market, 372 The Need for a Money Market. Borrowers and Lenders in the Money Market. The Goals of Money Market Investors. Types of Investmnent Risk. Money Market Maturities. Depth and Breadth of the Money Market. Federal Funds versus Clearinghouse Funds. A Market for Large Borrowers and Lenders. The Volume of Money Market Securities, 379 The Pattern of Summary, 383 Study Questions, 384 Interest Rates in the Money Market, 381 Problems, 384 Selected References, 385. 386 Treasury Bills, Dealer Loans, and Repurchase Agreements 14. How Bills Are Sold. Results of a Recent Bill Auction. Calculating the Yield on Bills. U.S. Treasury Bills, 387 Volume of Bills Outstanding. Types of Treasury Bills. Market Interest Rates on Treasury Bills. Investors in Treasury Bills. Dealer Loans and Repurchase Agreements, 396 Repurchase Agreements. Sources of Dealer Transactions. Summary, 404 Study Questions, 404 Problems, 405 Selected Income. Dealer Position in Securities. Sources of Dealer Financing. Dealer References, 406. Federal Funds, Negotiable CDs, and Loans from the Discount Window 407 15. Federal Funds, 409 The Nature of Federal Funds. Use of the Federal Funds Market to Meet Deposit Reserve Requirements. Mechanics of Federal Funds Trading. Volume Government Policy. Negotiable Certificates of Deposit, 415 Growth of CDs. Terms of Borrowing in the Funds Market. Rates on Federal Funds. Federal Funds and Attached to CDs. Buyers of CDs. CLDs in Liability Management. New Types of CDs. Loans from the Federal Reserve's Discount Window, 420 Causes and Effects of Borrowing from the Discount Window. Collateral for Discount Window Loans. Restrictions on Federal Reserve Credit. The Federal Reserve's Discount Rate. A Concluding Comment on Bank Activity in the Money Market, 424 Study Questions, 426 Problems, 427 Selected References, 427. Contents Commercial Paper? 429 Types Commercial Paper, 429 What Is f Commercial (iomeral Paper and Federal Agency Securities 428 on Yields Paper Commercial Issues. Advantages Issuing of Changing Paper. Possible of Paper. ial Principal Dısadvantages Issuing Commercial Investors. Commercial Paper Agency in Securities, Ratings. Dealers Paper: Federal 439 Types of Federal Credit Growth the of Agency Market. Terms on Agency Agencies. Securities. The Marketing Issues. Summary, 445 Agency of Study Questions, 446 Problems, 447 Selected Ber Recent Growth of Commercial Paper. Maturities of Commercial Paner References, 447. International Money Market Instruments: Bankers' Acceptances and Eurodollars Bankers' Acceptances, 449 Why Acceptances Are Used in International Trade. Hou Acceptances Arise. Recent Growth of Acceptance Financing. Acceptance Rates. Investors in Acceptances. Eurodollars, 456 What Is a Eurodollar? The Creation. of Eurodollars. Eurodollar Maturities and Risks. The Supply ofEurodollars. Eurodollars in Domestic Bank Operations. Recent Innovations in the Eurodollar Market. Benefits and Costs of the Eurodollar Market. Summary, 465 448 Study Questions, 466 Problems, 467 Selected References, 468. Part Five The Consumer in the Financial Markets 469 18. Consumer Lending and Borrowing 471 Consumers as Lenders of Funds, 472 Financial Assets Purchased by Consumers. The Growing Menu of Savings Instruments Available to Consumers Today. Categories of Consumer Borrowing. Home Equity Loans, 480 Credit and Debit Consumers as Borrowers of Funds, 477 1s Consumer Borrowing Excessive? Cards. 481 Credit Cards. Debit Cards. The Determinants of Consumer Borrowing, 483 Consumer Lending Institutions, 484 Commercial Banks. Finance Companies. Other Consumer Lending Institutions. Factors Considered in Making Consumer Loans, 486 Financial Disclosure and Consumer Credit, 487 Truth in. Lending. Fair Credit Billing Act. Fair Credit Reporting Act. Consumer Leasing Act. Competitive Banking Equality Act. Credit Discrimination Laws, 492 Community Reinvestment Act and Financial Institutions Reform, Recovery, and Enforcement Act. Equal Credit Opportunity Act. Fair Housing and Home Mortgage Disclosure Acts. Consumer Bankruptcy Laws, 493 Summary, 494 Study Questions, 496 Selected References, 497. 19. The Residential Mortgage Market 499 The Recent Trends in New Home Prices and the Terms of Mortgage Loans, 500 Structure of the Mortgage Market, 502 Volume of Mortgage Loans. Residential versus Nonresidential Mortgage Loans. Mortgage-Lending Institutions, 504 The Kxiii Contents Role Played by Fìnancial Institutions in the Mortgage Market, 505 Savings and I AsCiations. Commervial Banks. Life Insurance Companies. Savings Banks. Mrtsage Bankers. Government Aetivity, 508 The Impact of the Great Depression on hornment Involvement in the Mortgage Market. The Creution of Fannie Mae INNMA). The ('ation of Ginnie Mae (GNMA). The Federal Home Loan Mortgage Corporation (FHl.MC). Remaining Problems in Developing a Secondary Market for Mortguges. Sensitivity of the Mortgage Market to Monetary Policy and Credit Conditions, 513 Innovations in Mortgage Instruments, 515 Variable-Rate and Other Adjustable Mortgages. Convertible Mortgages. Canadian Rollover and Other Renegotiated Mortgage Loans. Reverse-Annuity Mortgages. Graduated- Payment Mortgages. Epilogue on the Fixed-Rate Mortgage. Creative Financing Techniques, 519 Second Mortgages. Home-Leasing Plans. Land-Leasing Plans and Property Exchanges. Refinancing of Home Mortgage Loans, 520 The Message of Creative Financing Techniques. Summary, 521 Study Questions, b2 Selected References, 524. Part Six Businesses in the Financial Markets 525 Business Borrowing in the Money and Capital Markets 527 20. Factors Affecting Business Activity in the Money and Capital Markets, 528 Characteristics of Corporate Notes and Bonds, 529 Principal Features of Corporate Notes and Bonds. Term Bonds versus Serial Bonds. Recent Trends in Original Maturities of Bonds. Call Privileges. Sinking Fund Provisions. Yields and Costs of Corporate Bonds. The Most Common Types of Corporate Bonds. New Types of Corporate Notes and Bonds. Investors in Corporate Notes and Bonds, 537 The Secondary Market for Corporate Bonds, 539 The Marketing of Corporate Notes and Bonds, 540 The Public Sale of Bonds. Private Placements of Corporate Bonds. The Volume of Borrowing in the Corporate Bond Market, 544 Bank Loans to Business Firms, 547 The Primne or Base Interest Rate. Commercial Mortgages, 551 Summary, 553 Study Questions, 554 Problems, 555 Selected References, 556. Corporate Stock 557 21. Characteristics of Corporate Stock, 558 Common Stock. Preferred Stock. Stock Market Investors, 563 Characteristics of the Corporate Stock Market, 566 The Major Organized Exchanges. The Informal Over-the-Counter Market. The Third Market: Trading in Listed Securities Off The Exchange, 571 The Market for Stock Options, 572 Call Options. Puts. Straddles. The Growth of Options Markets. The Rise of Program Trading: Portfolio Insurance and Stock Index Arbitraging, 574 The Development of a Unified International Market for Stock, 576 Random Walk and Efficient Markets, 584 Summary, 588 Study Questions, 588 Selected References, 589. Contents Govennt in the Financial Markets 519 Part Seen S39 t f of Control 594 the in the Central Banks of Role Money The Economy. Supply. Federal Reserve Lender of Last Resort. the Maintaining Stabilızing Money and Capital Markets. and Cntal 8,nkng and the Role of the and Channels of Impring the Pavments Mechan ism. The Goals Central Banking, Work. Central through The Channels Which Banks The 596 History of the Federal Federal Reserve System. The Early Structure of the Federal Reserve Systemn. Col and Policy Tools of the Federal Reserve System. How the FED is Organized, 605 Committee and Manager of the System Open Market Account. The Federal Reserie Board of Govermors of the Federal Reserve System. The Federal Open Market Banks. The Member Banks of the Federal Reserve System. Roles of the Federal The Clearing and Collection of Checks and Other Means of Payment. Issuing Currency and Coin and Providing Other Services. Government's Fiscal Agent. Carrying Out Monetary Policy. Providing Information to Maintaining a Sound Banking and Financial System. Serving as the Federal the Public. Summary, 613 Study Questions, 615 Selected References, 615. Reserve System Today, 610 Problems the in Early U.S. Banking System. Reserve Svstem, 600 Creation of the 23. The Tools of Monetary Policy 616 Reserves and Money-Targets of Federal Reserve Policy, 617 The Composition of Reserves, 617 The Deposit Multiplier, 618 The Money Multiplier. General Versus Reserve Requirements. Changes in the Federal Reserve's Discount Rate. Open-market Selective Credit Controls, 623 The General Credit Controls of the Fed, 623 Federal Reserve Offcials. Margin Requirements. Summary, 639 Study Questions, Operations. Selective Credit Controls Used by the Fed, 638 Moral Suasion by 641 Problems, 641 Selected References, 642. 24. Indicators and Goals of Monetary Policy 643 Factors Influencing the Reserves of the Banking System, 644 Actions of the Public Reserves. Federal Reserve Operations Affecting Reserves. The Heart of the Monetary Affecting Reserves. Operations of the Treasury and Foreign Investors Affecting Policy ProcessControlling Reserves. The Federal Reserve Statement, 648 Factors Supplying Reserves. Factors Absorbing Reserves. Measures of the Money Supply, 650 Money Supply Measures. Federal Reserve Control of Money Supply Growth. Federal Funds Rate. Other Money Market Interest Rates. Free Reserves. Interpreting Achieving the Fed's Money Supply Targets. Money Market Indicators, 656 The Money Market Indicators. The Federal Reserve and Economic Goals, 659 The Goal of Controlling Inflation. The Goal of Full Employment. The Goal of Sustainable Economic Growth. Equilibrium in the U.S. Balance of Payments and Protecting the Dollar. What Policies Should We Pursue to Achieve National and International Economic Goals? 666 The Monetarist View. The Credit Availability, XXV Contents ar Neo-Keynesian View. Supply-Side Economics. The Trade-Offs among Economic Coals, 671 The Limitat ions of Monetary Policy, 672 Study Questions, 672 Selected References, 673. The Trevsury in the Financ ial Markets 675 5. Gernment Funds. Fedleral Government Expenditures. Recent Tax and Expenditure The Fiscal Policy Activities of the U.S. Treasury, 676 Legislation. Tax Reform. Effects of Federal Borrowing and Budget Deficits on the Financial System and the Economy. Effects of the Retirement of Government Debt from a Budget Surplus on the Financial System and the Economy. Overall Impact of Government Borrowing and Spending. Management of the Federal Debt, 689 The Sire and Growth of the Public Debt. The Composition of the Public Debt. Marketable Public Debt. Nonmarketable Public Debt. Investors inU.S. Government Securties. A Trend Toward Shorter Maturities. Methods of Offering Treasury Securities. The Goals of Federal Debt Management. The Impact of Federal Debt Management on the Financial Markets and the Economy. Summary, 704 Study Questions, 705 Problems, 706 Selected References, 707. Sources of Federal 708 State and Local Governments in the Financial Markets 26. Growth of State and Local Government Borrowing, 709 Sources of Revenue for Motivations for State and Local Government Borrowing, 714 Types of Securities State and Local Governments, 710 State and Local Government Expenditures. Issued by State and Local Governments, 715 Short-Term Securities. Long-Term Securities issued by Different Governmental Units. Key Features of Municipal Debt, Securities. Types of Revenue Bonds. Innovations in Municipal Securities. Types of Marketed, 727 Problems in the Municipal Market, 728 Problems and Proposals 720 Tax Exemption. Credit Ratings. Serialization. How Municipal Bonds are Regarding Tax Exemption. California's Proposition 13. Study Questions, 730 Selected References, 731. Part Eight The International Financial System 733 The Balance of Payments and International Transactions Z35 27. The Balance of Payments, 737 The U.S. Balance of International Payments. The Current Account. The Capital Account. The Basic Balance. Cumulative Balance in Transactions. Disequilibrium in the Balance of Payments. The Problem of Different Monetary Units in International Trade and Finance, 746 The Gold Standard. The International Accounts and Short-Term Capital Flows. Offcial Reserve Gold Exchange Standard. The Modifed Exchange Standard. Abandonment of the Bretton Woods System. The Managed Floating Currency Standard. Determining Currency Values in the Modern World, 751 Pegging Exchange Rates. Special Exchange a Rate Drauin& Rights. Floating Currency Values. Freedom and Flexible Contents System. Study Questions, 754 Selected References, 755. The Structure off the Foreign Exchange Market, 758 The Role of Banks in a Foreign Exchange Market. Foreign Exchange Brokers. Nonbank Financial Institutions. Instruments of the Foreign Exchange Market, 760 Cable and v ., The Markets for Foreign Exchange 756 28. Other Foreign Exchange Transfers. Bills of Exchange. Foreign Currency and Coin. The Currencies. Forward Efjects of Changes in the Relative Supply and Demand for Instruments. Foreign Exchange Rates, 762 Exchange Rate Quotations, Fet Afecting Foreign Exchange Rates. Supply and Demand for Foreign Exchange Market for Currencies, 771 Spot, Forward, and Option Contracts. Methods of Quoting Forward Exchange Rates. Functions of the Forward Exchange Market z Commercial Covering. Hedging an Investment Position. Speculation on Future Currency Prices. Covered Interest Arbitrage. The Principle of Interest-Rate Parity Trading Centers for Forward Exchange Contracts, 776 The Market for Foreign Currency Futures, 777 Other Innovative Methods for Dealing with Currency Risk, 779 Government Intervention in the Foreign Exchange Markets, 781 Us Intervention in the Currency Markets during the 1960s. U.S. Foreign Exchange Policy during the 1970s. A Limited Intervention Policy for the 1980s and 1990s. Study Questions, 785 Problems, 786 Selected References, 787. 29. International Banking 788 Selected References, 805. The Scope of International Banking Activities, 789 Multinational Banking Corporations. Types of Facilities Operated by U.S. Banks Abroad. Growth of U.S. International Banking Activities. Services Offered by International Banks, 792 Issuing Letters of Credit. Buying and Selling Foreign Exchange (FOREX). Issuing Bankers' Acceptances. Accepting Eurocurrency Deposits and Making Eurocurrency Loans. Assisting in the Marketing of Eurocurrency Bonds and Notes. Other Services Provided by International Banks. Foreign Banks in the United States, 795 Recent Growth of Foreign Banks in the United States. Types of Organizations Operated by Foreign Banks in the United States. Federal Regulation of Foreign Bank Activity. International Banking Activities ofU.S. Banks, 799 Problems and the Future of Foreign Banks and the International Banking Act of 1978. Regulation of the International Banking, 800 The Risks of International Lending. Public Confidence and Bank Failures. The Spread of Deregulation: How Fast Should We Go? Prospects and Issues in the 1990s, 804 Study Questions, 804 The Future of the Financial System 806 Social, Economic, and Demographic Forces and Trends Reshaping the Financial System, 809 The Challenges and Opportunities Presented by Recent Trends, 812 Promoting Greater Market Stability in the Aftermath of the Great Stock Market Cash of 1987. Dealing with Risk in the Financial System: Assuring the Strength XXvii Contents and Viability of Financial Institutions. The Implications of Inflation for Financial Institutions. The Effect of New Technology on the Design and Delivery of Financial Services. The Changing Mix of Financial Service Suppliers. Management Coordination within Diversified Financial Institutions Steps toward Better Management Coordination. The Future of Alternative Financial Service Distribution Systems. The Future Need for Regulation of Financial Institutions. Regulations That Could Grow. The Financial Institutions Reform, Recovery, and Enforcement Act of 1989 (FIRREA). The Need for Reform of the Federal Deposit Insurance System. The Need for Cooperative Financial Regulation among Nations. Summary and a Look Forward, 840 Study Questions, 841 Selected References, 842. Appendix A: Security Credit Ratings AI Appendix B: Present Value, Annuity, Compound Interest, and Annual Percentage Rate (APR) Tables B1 Money and Capital Markets Dictionary Index

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Foreword vii Preface to the Paperback Edition xii Preface viii Introduction 1 The Roots of Economic Welfare 7 1 Productivity Growth 9 2 Income Distribution 19 3 Employment & Unemployment 27 II Chronic Aches & Pains 33 4 The Trade Deficit 35 5 Inflation 51 II Policy Problems 61 6 The Budget Deficit 63 7 The Triumphant Fed 79 8 The Dollar 89 Contents 9 Free Trade & Protectionism 101 10 Japan 115 IV Financial Follies 133 11 The Savings and Loan Scandal 135 12 Third World Debt 143 13 Corporate Finance 153 V American Prospects 169 14 Happy Ending 171 15 Hard Landing 177 16 Drift 189 VI Postscript 197 Index 205

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Foreword vii Preface to the Paperback Edition xii Preface viii Introduction 1 The Roots of Economic Welfare 7 1 Productivity Growth 9 2 Income Distribution 19 3 Employment & Unemployment 27 II Chronic Aches & Pains 33 4 The Trade Deficit 35 5 Inflation 51 II Policy Problems 61 6 The Budget Deficit 63 7 The Triumphant Fed 79 8 The Dollar 89 Contents 9 Free Trade & Protectionism 101 10 Japan 115 IV Financial Follies 133 11 The Savings and Loan Scandal 135 12 Third World Debt 143 13 Corporate Finance 153 V American Prospects 169 14 Happy Ending 171 15 Hard Landing 177 16 Drift 189 VI Postscript 197 Index 205

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REALIZE YOU ARE FACED WITH MANY UNKNOWNS The marketing strategy umbrella Never lift up on marketing and sles What do when growth gets difficult Manage for profits Treat cash flow like your own blood Keep your financial balance The financial health check Insist on management controls Make the banking system work for you Deal with trouble early Don’t waste success Manage growth,don’t let growth manage you Big time management How to detect the need for change How to get general management without a GENERAL MANAGER

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Foreword vii Preface to the Paperback Edition xii Preface viii Introduction 1 The Roots of Economic Welfare 7 1 Productivity Growth 9 2 Income Distribution 19 3 Employment & Unemployment 27 II Chronic Aches & Pains 33 4 The Trade Deficit 35 5 Inflation 51 II Policy Problems 61 6 The Budget Deficit 63 7 The Triumphant Fed 79 8 The Dollar 89 Contents 9 Free Trade & Protectionism 101 10 Japan 115 IV Financial Follies 133 11 The Savings and Loan Scandal 135 12 Third World Debt 143 13 Corporate Finance 153 V American Prospects 169 14 Happy Ending 171 15 Hard Landing 177 16 Drift 189 VI Postscript 197 Index 205

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Origins of These Cases Nature of the Cases Instructor's Solutions Disk Acknowledgments Approaching the Cases Consider Different Perspectives Differentiate Symptoms from Problems Be Guided by Your Intuition, Not by Available Data Answer with Appropriate Precision and Detail xiv Use Your Creativity Jefferson Dance Club Learning Objectives A Conversation Among the Partners Background Dance Club Operations Questions and Exercises Spreadsheet Model Construction Alternative Model Development Starlight Expeditions Learning Objectives Background Kayaking Courses Raft Trips Financial Management 12 The Kayak Store 15 Business Opportunities Metropolitan Housing Authority Learning Objectives Information Systems The Apartment Inventory Application Spreadsheet Application Database Design Database Implementation William Ellison, Bookseller Learning Objectives Development of the Alternative Requirements Definition Development Effort Implementation Epilogue Jenson-Kehrwald Company: Inventory Management Project Administration Increasing Competition Requirements Definition Stage Evaluation Stage Jenson-Kehrwald Company Description of Project Administration Dataflows A Proposed Project Administration Information Jenson-Kehrwald Company Learning Objectives Resource Requirements Response to Problems and Special Situations Application of Computer-Based Information MIS Steering Committee Critical Success Factor (CSF) Enterprise Analysis Evolutionary Planning Emerson Produce Traders A Proposed Workgroup Information System The Workgroup System The Management of Technology San Juan Sailboat Charters Learning Objectives The Opportunity The Information Systems The Need to Expand Sales Developing the Plan Business/Management Information Systems Technology Midwest Systems, Inc. Learning Objectives The Design of the Pricing Information Manufacturers' Representatives Manufacturers Midwest Systems

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Origins of These Cases Nature of the Cases Instructor's Solutions Disk Acknowledgments Approaching the Cases Consider Different Perspectives Differentiate Symptoms from Problems Be Guided by Your Intuition, Not by Available Data Answer with Appropriate Precision and Detail xiv Use Your Creativity Jefferson Dance Club Learning Objectives A Conversation Among the Partners Background Dance Club Operations Questions and Exercises Spreadsheet Model Construction Alternative Model Development Starlight Expeditions Learning Objectives Background Kayaking Courses Raft Trips Financial Management 12 The Kayak Store 15 Business Opportunities Metropolitan Housing Authority Learning Objectives Information Systems The Apartment Inventory Application Spreadsheet Application Database Design Database Implementation William Ellison, Bookseller Learning Objectives Development of the Alternative Requirements Definition Development Effort Implementation Epilogue Jenson-Kehrwald Company: Inventory Management Project Administration Increasing Competition Requirements Definition Stage Evaluation Stage Jenson-Kehrwald Company Description of Project Administration Dataflows A Proposed Project Administration Information Jenson-Kehrwald Company Learning Objectives Resource Requirements Response to Problems and Special Situations Application of Computer-Based Information MIS Steering Committee Critical Success Factor (CSF) Enterprise Analysis Evolutionary Planning Emerson Produce Traders A Proposed Workgroup Information System The Workgroup System The Management of Technology San Juan Sailboat Charters Learning Objectives The Opportunity The Information Systems The Need to Expand Sales Developing the Plan Business/Management Information Systems Technology Midwest Systems, Inc. Learning Objectives The Design of the Pricing Information Manufacturers' Representatives Manufacturers Midwest Systems

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Managers and Decision Making An Overview of Systems Development Systems Development Overview SYSTEMS ANALYSIS AND DESIGN : USING INFORMATION TECHNOLOGY The Role of the Systems Analyst Systems Architecture Tools for Development Software Packages Files : Building the Foundation for Database Systems Database Management Data Communications : A Key Component of Systems Applications Generators and Nonprocedural Languages Prototyping and End-user Programming FOLLOOWING THE SYSTEMS DEVELOPMENT LIFE CYCLE Preliminary Survey and Feasibility Study Systems Design Specifications Designing the User Interface Systems Design for Hardserve Managing Systems Development Projects Documentation Testing and Installation THE ROLE OF MANAGEMENT The lnformation Services Department Evaluating Hardware and Software Alternatives The Technology Professional and Looking Ahead

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APPRECIATING THE ROLE OF MANAGEMENT IN INFORMATION SYSTEMS Management and Information THE EMERGING ROLE OF INFORMATION SYSTEMS NEW CHALLENGES FOR THE MANAGER 8 WHY BUSINESS MANAGERS MUST UNDERSTAND INFORMATION SYSTEMS WHAT IS THE SYSTEMS APPROACH? INFORMATION SYSTEMS FUNDAMENTALS 29 THREE TYPES OF INFORMATION SYSTEMS UNDERSTANDING THE TECHNOLOGY ARCHITECTURE COMPUTER HARDWARE AND SOFTWARE MAINFRAME 52 MIDRANGE MICROCOMPUTER DOWNSIZING NETWORK FUNDAMENTALS AREA NETWORK (LAN) AREA NETWORK (WAN) DISTRIBUTED DATA PROCESSING (DDP) ELECTRONIC DATA INTERCHANGE (EDI) PRIVATE BRANCH EXCHANGE (PBX) THE DATA HIERARCHY DATA BASE DATA BASE MANAGEMENT SYSTEM SOFTWARE DATA BASE ENVIRONMENT DATA MANAGEMENT COMPONENTS NEEDED FOR EFFECTIVE DATA MANAGEMENT Applications DECISION MAKING TRANSACTION PROCESSING SYSTEMS: THE BASIC MANAGEMENT REPORTING SYSTEMS FOUNDATION DECISION SUPPORT SYSTEMS EXECUTIVE INFORMATION SYSTEM EXPERT SYSTEMS DSS, EIS, AND MRS COMPARED DEVELOPMENT METHODOLOGY SYSTEM DEVELOPMENT LIFE CYCLE WORK BREAKDOWN STRUCTURE TECHNIQUES SOFTWARE QUALITY MANAGEMENT OBSTACLES TO METHODOLOGY WHY MANAGERS NEED TO UNDERSTAND METHODOLOGY AND CASE TOOLS DEVELOPING INFORMATION SYSTEMS A FRAMEWORK FOR PLANNING INFORMATION TECHNOLOGY AND CORPORATE STRATEGY MANAGEMENT'S VIEW OF INFORMATION SYSTEMS STAGES OF INFORMATION SYSTEMS EVOLUTION WITHIN THE FIRM AN EFFECTIVE INFORMATION TECHNOLOGY PLANNING PROCESS PROJECT DEFINITION THE HARDWARE AND SOFTWARE ACQUISITION PROCESS ACQUIRING DATA FROM EXTERNAL SOURCES USING MANAGING THE MULTIVENDOR ENVIRONMENT End-User Computing and Information LIMITATIONS OF TRADITIONAL SYSTEM DEVELOPMENT WHAT IS END-USER COMPUTING? END-USER COMPUTING TOOLS INFORMATION CENTERS THE EVOLVING IS-END-USER RELATIONSHIP STRATEGIES FOR SUPPORTING END-USER COMPUTING MANAGING INFORMATION SYSTEMS RESOURCES Managing the Information Systems THE ROLE OF THE INFORMATION SYSTEMS PROFESSIONAL CENTRALIZATION AND DECENTRALIZATION WHAT MAKES FOR A GOOD INFORMATION SYSTEMS PROFESSIONAL? Computer Security and Disaster COMPUTER CRIME PROVIDING FOR REASONABLE ASSURANCE AGAINST COMPUTER CRIME DISASTER PLANNING Critical Information Systems Issues for JUSTIFYING MIS PROJECTS REDUCING MIS COSTS DEALING WITH A SHORTAGE OF SKILLED PEOPLE COMPUTER ETHICS COMPUTERS, PRIVACY, AND THE INDIVIDUAL

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APPRECIATING THE ROLE OF MANAGEMENT IN INFORMATION SYSTEMS Management and Information THE EMERGING ROLE OF INFORMATION SYSTEMS NEW CHALLENGES FOR THE MANAGER 8 WHY BUSINESS MANAGERS MUST UNDERSTAND INFORMATION SYSTEMS WHAT IS THE SYSTEMS APPROACH? INFORMATION SYSTEMS FUNDAMENTALS 29 THREE TYPES OF INFORMATION SYSTEMS UNDERSTANDING THE TECHNOLOGY ARCHITECTURE COMPUTER HARDWARE AND SOFTWARE MAINFRAME 52 MIDRANGE MICROCOMPUTER DOWNSIZING NETWORK FUNDAMENTALS AREA NETWORK (LAN) AREA NETWORK (WAN) DISTRIBUTED DATA PROCESSING (DDP) ELECTRONIC DATA INTERCHANGE (EDI) PRIVATE BRANCH EXCHANGE (PBX) THE DATA HIERARCHY DATA BASE DATA BASE MANAGEMENT SYSTEM SOFTWARE DATA BASE ENVIRONMENT DATA MANAGEMENT COMPONENTS NEEDED FOR EFFECTIVE DATA MANAGEMENT Applications DECISION MAKING TRANSACTION PROCESSING SYSTEMS: THE BASIC MANAGEMENT REPORTING SYSTEMS FOUNDATION DECISION SUPPORT SYSTEMS EXECUTIVE INFORMATION SYSTEM EXPERT SYSTEMS DSS, EIS, AND MRS COMPARED DEVELOPMENT METHODOLOGY SYSTEM DEVELOPMENT LIFE CYCLE WORK BREAKDOWN STRUCTURE TECHNIQUES SOFTWARE QUALITY MANAGEMENT OBSTACLES TO METHODOLOGY WHY MANAGERS NEED TO UNDERSTAND METHODOLOGY AND CASE TOOLS DEVELOPING INFORMATION SYSTEMS A FRAMEWORK FOR PLANNING INFORMATION TECHNOLOGY AND CORPORATE STRATEGY MANAGEMENT'S VIEW OF INFORMATION SYSTEMS STAGES OF INFORMATION SYSTEMS EVOLUTION WITHIN THE FIRM AN EFFECTIVE INFORMATION TECHNOLOGY PLANNING PROCESS PROJECT DEFINITION THE HARDWARE AND SOFTWARE ACQUISITION PROCESS ACQUIRING DATA FROM EXTERNAL SOURCES USING MANAGING THE MULTIVENDOR ENVIRONMENT End-User Computing and Information LIMITATIONS OF TRADITIONAL SYSTEM DEVELOPMENT WHAT IS END-USER COMPUTING? END-USER COMPUTING TOOLS INFORMATION CENTERS THE EVOLVING IS-END-USER RELATIONSHIP STRATEGIES FOR SUPPORTING END-USER COMPUTING MANAGING INFORMATION SYSTEMS RESOURCES Managing the Information Systems THE ROLE OF THE INFORMATION SYSTEMS PROFESSIONAL CENTRALIZATION AND DECENTRALIZATION WHAT MAKES FOR A GOOD INFORMATION SYSTEMS PROFESSIONAL? Computer Security and Disaster COMPUTER CRIME PROVIDING FOR REASONABLE ASSURANCE AGAINST COMPUTER CRIME DISASTER PLANNING Critical Information Systems Issues for JUSTIFYING MIS PROJECTS REDUCING MIS COSTS DEALING WITH A SHORTAGE OF SKILLED PEOPLE COMPUTER ETHICS COMPUTERS, PRIVACY, AND THE INDIVIDUAL

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APPRECIATING THE ROLE OF MANAGEMENT IN INFORMATION SYSTEMS Management and Information THE EMERGING ROLE OF INFORMATION SYSTEMS NEW CHALLENGES FOR THE MANAGER 8 WHY BUSINESS MANAGERS MUST UNDERSTAND INFORMATION SYSTEMS WHAT IS THE SYSTEMS APPROACH? INFORMATION SYSTEMS FUNDAMENTALS 29 THREE TYPES OF INFORMATION SYSTEMS UNDERSTANDING THE TECHNOLOGY ARCHITECTURE COMPUTER HARDWARE AND SOFTWARE MAINFRAME 52 MIDRANGE MICROCOMPUTER DOWNSIZING NETWORK FUNDAMENTALS AREA NETWORK (LAN) AREA NETWORK (WAN) DISTRIBUTED DATA PROCESSING (DDP) ELECTRONIC DATA INTERCHANGE (EDI) PRIVATE BRANCH EXCHANGE (PBX) THE DATA HIERARCHY DATA BASE DATA BASE MANAGEMENT SYSTEM SOFTWARE DATA BASE ENVIRONMENT DATA MANAGEMENT COMPONENTS NEEDED FOR EFFECTIVE DATA MANAGEMENT Applications DECISION MAKING TRANSACTION PROCESSING SYSTEMS: THE BASIC MANAGEMENT REPORTING SYSTEMS FOUNDATION DECISION SUPPORT SYSTEMS EXECUTIVE INFORMATION SYSTEM EXPERT SYSTEMS DSS, EIS, AND MRS COMPARED DEVELOPMENT METHODOLOGY SYSTEM DEVELOPMENT LIFE CYCLE WORK BREAKDOWN STRUCTURE TECHNIQUES SOFTWARE QUALITY MANAGEMENT OBSTACLES TO METHODOLOGY WHY MANAGERS NEED TO UNDERSTAND METHODOLOGY AND CASE TOOLS DEVELOPING INFORMATION SYSTEMS A FRAMEWORK FOR PLANNING INFORMATION TECHNOLOGY AND CORPORATE STRATEGY MANAGEMENT'S VIEW OF INFORMATION SYSTEMS STAGES OF INFORMATION SYSTEMS EVOLUTION WITHIN THE FIRM AN EFFECTIVE INFORMATION TECHNOLOGY PLANNING PROCESS PROJECT DEFINITION THE HARDWARE AND SOFTWARE ACQUISITION PROCESS ACQUIRING DATA FROM EXTERNAL SOURCES USING MANAGING THE MULTIVENDOR ENVIRONMENT End-User Computing and Information LIMITATIONS OF TRADITIONAL SYSTEM DEVELOPMENT WHAT IS END-USER COMPUTING? END-USER COMPUTING TOOLS INFORMATION CENTERS THE EVOLVING IS-END-USER RELATIONSHIP STRATEGIES FOR SUPPORTING END-USER COMPUTING MANAGING INFORMATION SYSTEMS RESOURCES Managing the Information Systems THE ROLE OF THE INFORMATION SYSTEMS PROFESSIONAL CENTRALIZATION AND DECENTRALIZATION WHAT MAKES FOR A GOOD INFORMATION SYSTEMS PROFESSIONAL? Computer Security and Disaster COMPUTER CRIME PROVIDING FOR REASONABLE ASSURANCE AGAINST COMPUTER CRIME DISASTER PLANNING Critical Information Systems Issues for JUSTIFYING MIS PROJECTS REDUCING MIS COSTS DEALING WITH A SHORTAGE OF SKILLED PEOPLE COMPUTER ETHICS COMPUTERS, PRIVACY, AND THE INDIVIDUAL

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APPRECIATING THE ROLE OF MANAGEMENT IN INFORMATION SYSTEMS Management and Information THE EMERGING ROLE OF INFORMATION SYSTEMS NEW CHALLENGES FOR THE MANAGER 8 WHY BUSINESS MANAGERS MUST UNDERSTAND INFORMATION SYSTEMS WHAT IS THE SYSTEMS APPROACH? INFORMATION SYSTEMS FUNDAMENTALS 29 THREE TYPES OF INFORMATION SYSTEMS UNDERSTANDING THE TECHNOLOGY ARCHITECTURE COMPUTER HARDWARE AND SOFTWARE MAINFRAME 52 MIDRANGE MICROCOMPUTER DOWNSIZING NETWORK FUNDAMENTALS AREA NETWORK (LAN) AREA NETWORK (WAN) DISTRIBUTED DATA PROCESSING (DDP) ELECTRONIC DATA INTERCHANGE (EDI) PRIVATE BRANCH EXCHANGE (PBX) THE DATA HIERARCHY DATA BASE DATA BASE MANAGEMENT SYSTEM SOFTWARE DATA BASE ENVIRONMENT DATA MANAGEMENT COMPONENTS NEEDED FOR EFFECTIVE DATA MANAGEMENT Applications DECISION MAKING TRANSACTION PROCESSING SYSTEMS: THE BASIC MANAGEMENT REPORTING SYSTEMS FOUNDATION DECISION SUPPORT SYSTEMS EXECUTIVE INFORMATION SYSTEM EXPERT SYSTEMS DSS, EIS, AND MRS COMPARED DEVELOPMENT METHODOLOGY SYSTEM DEVELOPMENT LIFE CYCLE WORK BREAKDOWN STRUCTURE TECHNIQUES SOFTWARE QUALITY MANAGEMENT OBSTACLES TO METHODOLOGY WHY MANAGERS NEED TO UNDERSTAND METHODOLOGY AND CASE TOOLS DEVELOPING INFORMATION SYSTEMS A FRAMEWORK FOR PLANNING INFORMATION TECHNOLOGY AND CORPORATE STRATEGY MANAGEMENT'S VIEW OF INFORMATION SYSTEMS STAGES OF INFORMATION SYSTEMS EVOLUTION WITHIN THE FIRM AN EFFECTIVE INFORMATION TECHNOLOGY PLANNING PROCESS PROJECT DEFINITION THE HARDWARE AND SOFTWARE ACQUISITION PROCESS ACQUIRING DATA FROM EXTERNAL SOURCES USING MANAGING THE MULTIVENDOR ENVIRONMENT End-User Computing and Information LIMITATIONS OF TRADITIONAL SYSTEM DEVELOPMENT WHAT IS END-USER COMPUTING? END-USER COMPUTING TOOLS INFORMATION CENTERS THE EVOLVING IS-END-USER RELATIONSHIP STRATEGIES FOR SUPPORTING END-USER COMPUTING MANAGING INFORMATION SYSTEMS RESOURCES Managing the Information Systems THE ROLE OF THE INFORMATION SYSTEMS PROFESSIONAL CENTRALIZATION AND DECENTRALIZATION WHAT MAKES FOR A GOOD INFORMATION SYSTEMS PROFESSIONAL? Computer Security and Disaster COMPUTER CRIME PROVIDING FOR REASONABLE ASSURANCE AGAINST COMPUTER CRIME DISASTER PLANNING Critical Information Systems Issues for JUSTIFYING MIS PROJECTS REDUCING MIS COSTS DEALING WITH A SHORTAGE OF SKILLED PEOPLE COMPUTER ETHICS COMPUTERS, PRIVACY, AND THE INDIVIDUAL

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About This Book Overview and Sample Session General Command Structure Accounting Introduction Accounts Payable Accounts Receivable Advances and Adjustments Aging Backorders Backups Bad Debt Bank Reconciliation Billing Cash Receipts Cash System Chart of Accounts Check Printing Codes for Billing/Purchasing Color Monitor Setup Company ID Consolidations, Imports, and Exports Conversion Cost of Goods Sold Cost/Revenue Centers Cost System Selection Credits and Returns Customer File . Depreciation Directories Earnings Distribution Eçuity/Capital Finance Charges Financial Statement Setup Financial Statements Fixed Assets Forecasting/Budgets Forms General Ledger Reports General Ledger Setup General Ledger Transaction Entry Graphics Installation Interface Table/Systems Interfaco Inventory Adjustments Inventory Pricing Inventory Reports Invoicing Messages Table Month End Multi-company Accounting Passwords Payments/Disbursenments Payroll Period Table Point of Sale Posting Prepaid Expenses Price Break Table Printer Parameters Product Assembly File Product Assembly Transactions Products File Purchasing Receiving Recurring Transactions Report Generator Sales Analysis Services File Startup Proccdure Statement Text File Statements Tax Table Terms Table Utilities Vendor File Terms and Definitions Converting from Another System Scheduling your DacEasy Accounting Startup Data Entry Forms Tips for a Smooth Accounting Operation Non-profit Organizations Sample Chart of Accounts Exercises duction: About This Book Overview and Sample Session General Command Structure Accounting Introduction p System: Installation Conversion Startup Procedure Menus Color Monitor Setup Company ID Period Table Terms Table Price Break Table Tax Table Messages Table Passwords Printer Parameters Chart of Accounts General Ledger Setup Interface Table/System Interface Cost/Revenue Centers Cost System Selection Financial Statement Setup Customer File Vendor File Products File Product Assembly File Services File Codes for Billing/Purchasing Statement Text File Forms Multi-company Accounting iactions: Cash System Purchasing Receiving Accounts Payable Payments/Disbursements Check Printing Product Assembly Transactions Billing Invoicing Credits and Returns Accounts Receivable Cash Receipts Advances and Adjustments Inventory Adjustments Inventory Pricing Cost of Goods Sold General Ledger Transaction Entry Prepaid Expenses Backorders Fixed Assets Depreciation Equity/Capital Loans Bad Debt Payroll Taxes Earnings Distribution Finance Charges Recurring Transactions Dorts and Routines: Bank Reconciliation Statements Journals Inventory Reports Aging Labels Dircctories General Ledger Reports Posting Financial Statements Consolidations, Imports, and Exports Month End Sales Analysis Backups Uilities Report Generator Graphics Forecasting/Budgcts

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DEDICATION ACKNOWLEDGEMENTS HOW TO USE THIS BOOK TRADEMARKS 1:INTRODUCTION TO DESKTOP PRESENTATIONS INTRIDUCTION The world of presentations Increasing numbers of transparencies and slides the challenge The presenter as Presentation Designer Using the computer as presentation design tool Summary Vocabulary Exercices 2:PLANNING EFFECTIVE PRESENTATIONS INTRODUCTION Conducting an Initial Analysis Determining formality Budget considerations Determining environmental requirements Conducting an Audience Analysis Determining the main message Determining the objectives Anticipating the audiences needs Determining the approach Summary Vocabulary Exercises 3: SELECTING OUTPUT MECHANISMS AND MEDIA Introduction Basic consideration Audience and Room size Color constraint Number of screens Hardware Considerations Looking at printers Special considerations Looking at slide imaging equipment Presentation accessories Planning overhead transparencies Planning 35 mm slides Planning Video projection Planning Multimedia Presentations Summary Vocabulary Exercices 4: STRUCTURING A SUCCESSFUL PRESENTATION Introduction Planning the structure Determining total presentation time Estimating the number of slides Brainstorming ideas Creating an initial presentation outline Storyboarding initial structure and ideas Planning Overall Design Selecting a template Choose a template design Building your own template Establishing design specifications Developing a Skeletal Presentation Planning the introduction Planning the body Planning the closing Reviewing Your Structure Summary Vocabularies Exercices 5: DESIGNING WITH TYPE Introduction Defining Families, typefaces, and fonts Avoiding Screen Font and Printer Font Problems Typography Basics Comparing type Serif and sans serif type Working with type sizes Measuring type size Comparing type size accross fonts Selecting the right type size Working with type Styles Basic types styles Selecting a type style Summary Vocabulary Exercices 6:TEXT PRESENTATION GUIDELINES Guidelines for type effectively Combining fonts and typefaces in a presentation Making lines if text easier to read Using the type consistenly Determining the Amount of text per slide Planning the number of words per line Determining lines of text per slide Controlling"text per slide" Summary Vocabulary Exercises 7: USING GRAPHICS EFFECTIVELY Introduction Understanding graphics Types of graphics formats Graphic quality and output device Using graphics Defining the graphic's purpose Selecting the right graphic format Determining graphic complexity Positioning Graphic slides Using and Adapting Clip Art Summary Vocabulary Exercices CHAPTER 8 : USING CHARTS AND GRAPHS Introduction When to use a graph or Chart Getting your message across quickly Displaying more than one data point clearly Comparing more than one group of data Problems with Charts and Graphs Creating effective Graphs and Charts Selecting the right format Guidelines for design Summary Vocabulary Exercices CHAPTER 9: USING SPACE AS A DESIGN ELEMENT Introduction What are Cueing System Human Attention and Memory Managing attention Managing Memory Using spatial Cueing and white space Enhacing the recall of important information Chuncking information Aiding interpretation of graphics and charts Opportunities to use white space Guidelines for using white space Using white space between words and characters Using white space in the title or heading area Using white space between the body the heading and body area Using white space in the body text area Using white space graphic elements Using white space to frame the slide Using white space in footers Summary Vocabulary Exercises CHAPTER 10 : USING COLOR AS DESIGN TOOL Introduction Color basics Preliminary decision Using Color Functionally Typical color use what is a color scheme? Scheme design Tips Remember the output device Plan the overall look Sample scheme selections Review your choices Special considerations Region and expectations Color blindness Summary Vocabulary Exercices CHAPTER 11: REFINING AND FINILIZING THE PRESENTATION Introduction Focusing on the message reviewing general content Checking for unity and consistency Checking for clarity and courtesy Checking for correctness Refining Presentation Structure and Sequence Comparing slides per section Reviewing sequence Finalizing the presentation Preparing preparation support tools Practicing and refining the "Pitch" Summary Vocabulary Exercices CHAPTER 12 : DESIGN MISTAKES TO AVOID Introduction Examining the Dirty Dozen Too many slides Lack of agenda or objectives Lack of closing slide Too many typefaces Too many type styles Too much text per slide Poor use of space Poor proportions of content to slide Justification or alignment problems Ineffective use of graphics Ineffective use of charts Summary Exercice APPENDICES effective Presentation Design Checklist Delivery Tips and guidelines Tips for handing Questions and Problem Audience Members Selected bibliography Making your presentation portable GLOSSARY INDEX

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Production and Operations Management (POM) Introduction and overview operation strategy operation As a Competitive Weapon Forecasting point for All planning production Processes Manufacturing and service operations Production technology: Selection and management Allocating Resources to strategic Alternative long-Range capacity planning and facility Location Facility Layout : manufacturing and service Production-planning Systems: Aggregate planning and master production scheduling independence demand inventory Planning systems Resources requirement Planning systems Material requirement Planning capacity requirement Planning shop floor planning and control scheduling manufacturing and service operation Materials management and purchasing Productivity and employees: Behavior, work methods, and work measurement Total quality management Planning and controlling project maintenance management and reliability waiting lines and computer simulation Linear Programming solution methode